Additional information on file / folder permission issues
Software version information and software release schedule
Installation switches and MSI mass installation
INSTALLATION ISSUE: Problem when installing the Pronto series of software to a PC that has either not had the Unisoft Software previously installed or has the Unisoft software installed and is being updated.
Troubleshooting Pronto software: If the Unisoft Pronto software does not run correctly after installation it is usually a folder / file permissions issue. To see if it is a permissions issue try installing Unisoft software to a new directory that you the installer creates on the C: root drive, for example c:\unisoft-test and if the software runs correctly there it is most likely a permissions issue which you or your IT department can correct. Also you can contact Unisoft and we can go online with you to help.
Troubleshooting CELLS Workflow MES software: Note: If you are having issues with running the Unisoft CELLS Workflow MES Product Tracking software then the permissions issues outlined below for the Unisoft Pronto series of software in most respects apply also to the Unisoft CELLS Workflow MES software. If the Unisoft CELLS Workflow MES software does not run correctly after installation it is usually a folder / file permissions issue. To see if it is a permissions issue try installing the software to a new directory that you the installer creates on the C: root drive, for example c:\cells-test and if the CELLS software runs correctly there it is most likely a permissions issue which you or your IT department can correct. Also you can contact Unisoft and we can go online with you to help.
INSTALLATION ISSUE: License not being seen correctly when a Unisoft customer is trying to install a valid Unisoft license file.
If you have a valid Unisoft license then the software should work fine if the license is installed correctly.
The different types of licensing messages you may see are outlined below.
The first thing to try if the License is not being seen correctly is usually the reinstallation of the license file ( go to REINSTALLATION: below).
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With the license properly installed the first sentence of the first paragraph will say "this product is licensed to >> " and after that it will indicate your company name and other licensing information.
When you see this message then the license is installed properly and you can use the software with all the features permitted enabled.
Without the license in place properly the first splash page that is displayed when you first start the software will say in the second sentence of the second paragraph "this is the shareware version of the software…" and if you see this then the software is not seeing the MARKUP.LIC license file.
When you see this message the software will operate but in viewer mode so some features will be disabled.
You may also see the following message and if you see this then the software is seeing a .LIC license file but it is not the current license file.
When you see this message the software in this mode will either not operate or operate but some features will be disabled.
This "not valid…" license message may be caused due to the security permission settings to the Unisoft file(s) and folder may being too low. You may try rising the security settings.
For more information on file / folder permission issues click here.
If the issue still exists after rising the security permission settings then you can try the reinstallation that follows which will update the software and reinstall the license file.
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Before proceeding make sure you have a license for the Unisoft software (MARKUP.LIC file) and that the license is currently valid and please have that license available for this reinstallation.
After the download is complete unzip the file UPDATE-VIEW.ZIP to your desktop. Next double-click the file UPDATE-VIEW.EXE on your desktop and follow the instructions on the screen to install the software. Please install to the directory where the Unisoft software was previously installed( by default c:\program files\unisoft OR c:\program files(x86)\unisoft ). You may delete the file UPDATE-VIEW.EXE on your desktop.
The reinstallation is complete!
Next please start the Unisoft software and you should see your company name, etc. in the second paragraph of the first splash page.
If you are still getting the "this is the shareware version of the software…" in the second sentence of the second paragraph of the first splash page then please try the procedure "PROBLEM NEW LICENSE NOT BEING SEEN:" that follows.
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PROBLEM - NEW LICENSE NOT BEING SEEN:
Next please start the Unisoft software and you should see your company name, etc. in the second paragraph of the first splash page.
*LICENSE NOT BEING SEEN CORRECTLY - VIRTUALSTORE DIRECTORY ISSUE:
When the Unisoft software is not seeing the license file correctly then the problem can be the following. Sometimes the problem is that when a valid license file, a markup.lic file, is manually copied to replace the existing markup.lic file in the default directory c:\program files(x86)\unisoft and the Unisoft software when started does not detect the new license file is that the Microsoft operating system is redirecting the Unisoft software to use another older copied of the Unisoft license file.
The Microsoft Windows OS will sometimes create a protected VirtualStore directory and in that directory there will be subfolders of protected directories such as \Program Files(x86), \Windows, etc. Then when files are manually or otherwise copied to the actual directory such as c:\Program Files(x86) and c:\Windows virtual copies of these files are also copied to the VirtualStore directory. Then when the software application program is started the Windows OS redirects the software application to use the file(s) in the VirtualStore directory instead of where it was originally copied to.
This VirtualStore directory issue is not something that Unisoft controls and software programs other than Unisoft also have this same issue.
From what we understand the Microsoft Windows OS uses this VirtualStore directory to protect from viruses, etc. when files are manually copied to protected directories
.So the problem can usually be remedied by either removing or overwriting the VirtualStore directory copy of the file(s) in question.
If you do have a VirtualStore directory it will usually be under your USER directory and an example follows c:\user\xxxx\appdata\local\virtualstore\ where xxxx is your Windows user log-in name. The markup.lic file maybe found at c:\user\xxxx\appdata\local\virtualstore\program files(x86)\unisoft.
Troubleshooting: If the Unisoft software does not run correctly after installation it is usually a folder / file permissions issue. To see if it is a permissions issue try installing Unisoft software to a new directory that you the installer creates on the C: root drive, for example c:\unisoft-test and if the software runs correctly there it is most likely a permissions issue which you or your IT department can correct. Also you can contact Unisoft and we can go online with you to help.
For more information on file / folder permission issues click here
Troubleshooting: PROBLEM NEW LICENSE NOT BEING SEEN: When you first start the software a splash screen appears and with the license properly installed in that window you will see in the first sentence of the first paragraph will say "this product is licensed to >> " and after that it will indicate your company name and other licensing information. If you see this then the license is installed properly.
If after installing the new license using the procedure above provided you start the Unisoft software and it appears that the new license is not being seen you can either contact Unisoft directly and we will go online and help you with the issue or you can try the following.
